Jarad J Maryott
Software Support / CSR / SaaS (Remote)
- Role
- Technical Support Specialist at Cognizant
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Jarad J Maryott
Service-focused with strong IT background, 20 years in IT service management, and cross-functional skills in technical support, distributed field service, troubleshooting, and problem diagnosis/resolution. Able to meet deadlines, manage details, maintain quality standards, and meet productivity goals with limited resources. Conscientious employee with strong work ethic and sense of humor. Proficient with ticket-based enterprise workflow management systems. • Support Desk / Customer Service Management: CSR, office 365, cloud, SaaS, Broad experience managing service delivery and procedural documentation for Windows laptops and desktops; able to identify hardware / software solutions and support internal endpoint systems, applications, and hardware. Related skills in procedural documentation and remote customer/user training. • Communication: Positive and professional; able to communicate with customers, determine root problems, build relationships, and deliver responsive service. Expert ability to manage customer calls and generate higher-than-average customer satisfaction scores as a support technician. • Team Leader: Collaborative, hands-on leader; able to manage team of distributed IT support specialists, multitask, and quickly identify, resolve, and troubleshoot problems. Proven ability to drive team operations and manage multiple tasks and projects in a fast-paced environment. • Technology Experience: MS Office, MS Windows, email accounts, PC support, technology training, technology-based business solutions, and enterprise software (HP ESMS Manager, Siebel, and Congo, E-Automate, Remedy, Cherwell, Remote Tech, PMP, CRM, ITSM, Oracle). Able to rapidly learn new systems and software applications. Completed training in ITIL project management. Familiar with JIRA Service Desk, Zoom, and Skype
Experience
Technical Support Specialist
Jul 2023 — Present · US
Education
Strategy Computers
Certifications, A+ / MCSE
1998 — 1998
Lexmark Certifications
Certifications, Printers
2004 — 2011
Liberty University
Bachelor of Science, Religion
2011 — 2013
HP Certified Technician (Tech ID SG5817)
Certifications, Printers
1997 — 2012
Lane Community College
Associates, Business Management
1996 — 1998
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