Jaqueline Freire
Reporting Analyst @Mister Spex
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WORK HISTORY
Reporting Analyst @Mister Spex
Berlin, DE
Delivered business insights and KPI reporting to support decision-making across Service Operations• Collaborated with stakeholders to define reporting needs and improve business performance• Translated data into actionable recommendations to enhance customer experience• Monitored and ensured data quality and consistency for key business metrics• Supported leadership with performance analysis and strategic reporting• Worked cross-functionally with operations, product, and customer experience teamsTools:• Confluence and Jira• Familiar with Power Query, Power BI, and SQL
EDUCATION
Pontifícia Universidade Católica de São Paulo
Graduate studies, Internal Communications
Universidade Metodista de São Paulo
Bachelor's degree, Journalism
USP - Universidade de São Paulo
Postgraduate Degree, Organizational Communication, General
SKILLS
ABOUT JAQUELINE FREIRE
Over 4 years of experience supporting data-informed decision-making, KPI tracking, and business performance optimization. Strong expertise in requirements gathering, stakeholder management, and cross-functional collaboration. Proven ability to translate complex data into clear business insights, improve processes, and support product and operational strategies. Experienced in Agile environments, working closely with product, operations, and customer experience teams.
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