Jaquan Oliver
Client Services Team Manager @ Equitable | Customer Success, Business Reviews
- Role
- Customer Service Team Manager at Equitable
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jaquan Oliver
As an Client Manager at Equitable, I lead a team of 16 to provide quality service and support to over 100 client accounts. I work cross-functionally to advocate for both internal and external stakeholders, and present monthly business reviews to evaluate and improve our strategies and performance. Thanks to our efforts, we have increased the client relationship quality by 23% year over year, based on internal surveys.I have a BS degree from Furman University, and a passion for process improvement and optimization. I have always been focused on simplifying issues, maintaining stability, and enabling growth. I have gained skills in relationship building, analytical problem solving, project planning, and end-to-end process design. I am driven to optimize efficiency and achieve tangible outcomes, while fostering teamwork and collaboration to surpass organizational objectives.
Experience
Customer Service Team Manager
Nov 2020 — Present
Education
Furman University
Bachelor of Science - BS
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