Jay Kline

About Jay Kline

With over 10 years of extensive HR experience I\'ve been able to drive impact in a variety…

Experience

1. Senior Human Resources Business Partner

   Amazon

   Jun 2022 — Present

   Drive operational excellence. This includes creating systematic processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects. • Develop key metrics and KPIs to measure overall customer experience and provide foundation for continuous improvement • Develop and build an organizational structure that aligns the talent to the strategic objectives for the group. • Establish cadence of meetings in adherence to level set expectation for client groups • Hire and develop talents; provide ongoing coaching, motivate, train the team • Support Operators and leverage partnerships for company goals driven through data and metrics. • Support network of 3600+ employees on premise as a Sr. level manager • Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment • Invest in Leadership and self-growth through participating in continuous learning and development responsibilities • Act as a consultant to Department\'s Sr. Leadership Team by analyzing People issues such as retention and morale and recommending solutions in partnerships with People Department Centers of Excellence • Contribute to the business strategy by helping business functional areas to identify, prioritize, and build Employee centered capabilities, behaviors, structures, and processes in alignment with business goals • Serve as a strategic Business Advisor to the Executive/Senior Management of each business unit or specialty group regarding key organizational and management issues Lead, develop, and inspire a team of HR professionals (may include leading and managing other HR Business Partners) in a high growth, rapidly changing environment • Serve as an influential and credible senior HR leader within the team, including setting the tone, agenda, and direction of the HR team and providing the necessary support, follow up, and leadership to ensure the team achieves desired results

Education

• Augsburg University

  Bachelor's degree, Sociology

• Osseo High School

  General Studies (High School Diploma), General

  2009 — 2011

• Park Center High School

  High school diploma, General

  2011 — 2012

Skills

• Microsoft Excel
• Microsoft Office
• Photoshop
• Research
• Microsoft Word
• Teaching
• Social Media
• C
• Public Speaking
• Nonprofits
• Public Relations
• Event Planning
• Social Networking
• Java