Jaquan B.
Sr National Services & Solution Specialist @Bank of America
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WORK HISTORY
Sr National Services & Solution Specialist @Bank of America
Scranton, PA, US
National Service & Solutions is a specialized contact area within Global Operations supporting high risk and complex activities. agents are responsible for providing Consumer and Small Business Deposit product problem handling and escalation support for Financial Centers clients (internal and external) and third parties. Key responsibilities include performing routine and complex account maintenance, solving problems, investigating a range of issues and requests that require gathering information, setting expectations, and working with other support organizations to fulfill the request, while delivering expert client care. Job expectations include adhering to established Service Level Agreements and handling escalated issues by navigating the bank while mastering multiple systems to resolve client requests.
EDUCATION
Pope John XXIII Regional High School
High school diploma
John A. Logan College
Business Administration and Management, General
Lindenwood University
Bachelor of Business Administration - BBA
Parkland College
Business Administration and Management, General
ABOUT JAQUAN B.
I have over 8 years of experience in the management field at the General Manager level…
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