Janvi Srivastava

About Janvi Srivastava

Seasoned Paytm Team Lead with 3+ years of experience driving complex, cross-functional initiatives. Expertise in ML product development, agile methodologies, and data-driven decision-making.With a passion for digital growth and strategy, I lead the digital collections team at Paytm, India\'s leading fintech platform. I manage the end-to-end operations of the chatbot campaigns, from design to execution, to optimize the customer experience and the recovery rate.I also leverage my skills in vendor management and partnership alliances to collaborate with external stakeholders and ensure the quality and efficiency of the digital collections process. Since joining Paytm in 2022, I have contributed to several successful projects, such as launching a new chatbot feature that increased the engagement rate by 15% and securing a large contract with a leading telecom company.Before Paytm, I worked as an Assistant Team Manager at JindalX, where I supervised a team of 10 associates and handled the daily operations of the digital collections department. I also implemented various process improvements and quality control measures that resulted in a 20% reduction in errors and a 25% increase in productivity.I hold a Master of Business Administration degree from Banasthali Vidyapith, where I majored in Marketing and learned the fundamentals of marketing management, consumer behavior, and market research. I also completed a Bachelor of Commerce degree from the same institution, where I gained a solid foundation in management, accounting, and economics.I am a career-oriented and hardworking individual who strives to learn new skills and grow professionally. I am motivated by the opportunity to work with a dynamic and driven team that shares my vision of delivering innovative and customer-centric solutions. I am always eager to take on new challenges and explore new possibilities in the digital space.

Experience

1. Program Management Team Lead

   Paytm

   Dec 2024 — Present

   Dynamic Non-Technical Program Manager with expertise in business process optimization, cross-functional coordination, and program delivery across BFSI and payments. Proven record of accomplishment leading product launches and internal transformation initiatives by aligning business objectives with technical teams. Strong in structured planning, risk management, stakeholder communication, and resource coordination to drive measurable gains in efficiency and operational performance. Consistently delivers programs on time, within scope, and with clear executive visibility.

Education

• Banasthali Vidyapith

  Bachelor of Commerce - BCom, Management

  2016 — 2019

• Banasthali Vidyapith

  Master of Business Administration - MBA, Marketing/Marketing Management, General

  2019 — 2021