Janvi Mishra
Team Lead at Telus International(formerly Lifeworks)
- Role
- Team Leader- Assistant Manager at TELUS Digital AI Data Solutions
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Janvi Mishra
Experienced professional with 7+years of extensive experience in the leading Information…
Experience
Team Leader- Assistant Manager
TELUS Digital AI Data Solutions
Oct 2024 — Present
Leading an Employer Solutions team of 32 members with diverse profiles- Associate CSM, Implementation Analyst, Technical Analyst, Symphoni Onboarding, Workplace Support Programs (North America and APAC Region)*Our teams manage daily operations across multiple CRM and tech tools, including Salesforce.com, Symphoni (CAN, US, UK, AUS), Visio, Dynamics 365, Outlook, Sevice Nowand Nexus, ensuring seamless service delivery and operational efficiency.*Coaching and Mentoring with certification in Brilliant Coaching and Coaching for Excellence.* Committed to supporting, challenging and monitoring performance by challenging the status quo & championing innovation in business. I bring a dynamic blend of strategic planning, operational excellence, and cross-functional relationship management to achieve business goals.
Education
Jaipur National University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2015 — 2018
Institute of Management Technology, Ghaziabad
Postgraduate Degree, Operations Management
2019 — 2021
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