Janvi Kapasi
Customer Service Representative @Cineplex
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WORK HISTORY
Customer Service Representative @Cineplex
Toronto, ON, CA
Provide friendly and efficient service to all guests, ensuring a positive theater experience-Assist with customer inquiries, including movie showtimes, promotions, and general facility information-Address and resolve guest concerns in a professional and timely manner-Sell and distribute tickets, ensuring accurate handling of cash and electronic payments-Work collaboratively with team members to ensure smooth operations across all departments-Maintain a positive and professional demeanor in a fast-paced environment.
EDUCATION
Kandivali education society
BSC IT, Web Page, Digital/Multimedia and Information Resources Design
Humber College
Software development
Swami Vivekanand International School and Junior College
Ssc, Schooling
Humber College
Web design and development
ABOUT JANVI KAPASI
I’m a Sales & Marketing Coordinator with experience across business development, IT services, and digital marketing. My career began in education and community engagement, where I built digital presence and executed outreach campaigns, before transitioning into tech sales, client account support, and social media coordination. Today, I bring a blend of BDR/IT sales expertise and marketing coordination skills, driving results through lead generation, customer engagement, and campaign execution. I began my journey with:• Developing digital presence for Science Kidz through website updates, graphics, and 100+ social media posts• Conducting 50+ prospect calls weekly with schools, parents, and learning centres to support outreach and student enrollment• Coordinating onboarding for 20+ students and preparing marketing collateral that secured new partnershipsFrom there, I advanced into tech sales and marketing coordination roles in Canada:• At Tiik Tech Inc, executed outreach campaigns (200+ B2B prospects weekly) via cold calling, email marketing, and CRM logging, supported account closing and onboarding of 5+ clients, and developed email automation promoting IT services (Cloud, AI/ML, Software Development).• At CC Marketing Group, coordinated content marketing for 3+ telecom/IT clients, managed 20–25 weekly social posts, deployed email campaigns to subscribers, and contributed to proposals that helped secure client renewals.• At Rogers Centre, engaged 150+ customers daily, delivered upselling/cross-selling, processed $8K–$10K in daily transactions, and supported marketing promotions that boosted attendance and merchandise sales.Core Competencies:Business Development & Prospecting | BDR & IT Sales | CRM & Pipeline Management | Multi- Channel Campaign Execution | Email Marketing & Automation | Social Media Strategy & Engagement | Graphic & Content Creation (Canva, Figma, Adobe Suite)| Customer Onboarding & Account Management | Campaign Analytics & Reporting | Client Relationship Building Open to BDR Tech Sales, IT Sales, Social Media Coordinator, and Marketing Coordinator opportunities across Canada, where I can leverage my sales development, marketing coordination, and digital engagement expertise to help businesses grow and thrive. Always open to connect with sales and marketing professionals, recruiters, and organizations seeking to expand their reach.
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