Gunjan Utraja

Product Manager @Markel Canada

Toronto, ON, CA

Initiated and managed the delivery of the WebX Broker platform and Multiple Underwriter platform from Building, Marketing, Training, Implementation and recommendations by leading the team of Developers, Scientists, Testers and Engineers2. Lead product launches, tracked and delivered on team goals and KPIs3. Able to foster inclusive and transparent work culture while driving business strategies, processes, performance reducing noise and finally focussed on customer satisfaction and adaptive solutions.4. Proposed, developed and lanuched and AI enabled tool in reduction to data entry errors, transformation.5. Implemented data-driven strategies that drove 40% more customers to the company\'s websiteAnalysed customer behaviour data and increased user engagement by 15%6. Collaborated with the Underwriters and brokers to track and evaluate marketing campaign performances, leading to a 25% increase in conversions.7. Managed the implementation of data analytics software that enhanced data clean-up processes by 35%.8. Able to collaborate with UI/UX, Sales, finance, data science, software engineering, marketing, Brokers, Underwriters, utilized their feedback and new technologies to build roadmap for building better Broker and Underwriter experience. Developed product vision and a 2-year roadmap based on customer experience, able to work with cross functional teams and able to collect feedback by interviewing, surveys across the brokers/underwriters in different regions and provinces.10. Presented and communicated roadmap to senior executives for approvals.

Delhi University

Bachelor’s Degree, Business/Commerce, General

Bharati Vidyapeeth

Master's Degree, Master of Computer Applications

Massachusetts Institute of Technology

Chief Digital Officer, Leadership innovation and artificial intelligence