Jansher V

Customer Success Specialist @Epoq Zero

Led post-sale strategy for 29 mid-market SaaS clients on a tech platform with direct impact on retention and growth-Cut churn by 2.2 points (6.2% to 4.0%) through health scoring, executive QBRs, and targeted outreach 30 days before renewal resulting in 104% Net Revenue Retention across the portfolio-Redesigned the onboarding framework that improved 90-day adoption by 42%, cutting time-to-value through cross-functional collaboration with product and support teams-Built a customer education library and scaled training initiatives that halved median support resolution time from 12 to 7 hours across all channels.