Jan R.

About Jan R.

As a Customer Success leader with 20 years of experience managing high value client partnerships and developing both CS / PS teams, I partner with Banks and Credit Unions to guide their digital transformation aspirations, with a laser focus on quality execution. Together we take the long view to materially change how FIs approach growth and activation strategy. Focusing on the horizon to create a joint plan with our Field and Product teams, we listen to our customers business priorities and challenges and together build strategies that deliver incremental value - small steps leading to big gains.

Experience

1. VP Customer Success- Enterprise

   Backbase

   Jul 2019 — Present · Atlanta, GA, US

   Backbase is a fast growing Engagement Banking Platform that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. The Backbase Engagement Banking Platform, a state-of-the-art digital banking software solution unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience.

Education

• University of Connecticut

  BA, Economics

• American University - Kogod School of Business

  MBA, Management/Marketing

Skills

• Collaboration Solutions
• Strategic Partnerships
• Non-Profit Leadership
• Public Speaking
• Customer Relationship Management (Crm)
• Business Strategy
• Fundraising
• Community Engagement
• Marketing Strategy
• Strategy
• Program Management
• Non-Profit Director
• Health Education
• Entrepreneurship
• New Business Development
• Management
• Team Building
• Healthcare
• Business Development
• Nonprofit Organizations
• Nonprofits
• Strategic Planning
• Marketing
• Start-Ups
• Leadership
• Crm