Jeanne Sherrill
Customer Success Manager at Surgical Science
- Role
- Customer Success Manager at Surgical Science
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jeanne Sherrill
My transition from the operating room to surgical simulation has allowed me to bridge clinical experience with strategic implementation. As a Customer Success Manager at Surgical Science, I help healthcare institutions build structured, outcomes-driven simulation programs that enhance learner competency, optimize workflows, and ultimately improve patient care.At the core of my work is a commitment to purposeful training, empowering educators, aligning tools with curriculum, and transforming simulation from a single activity into a strategic pillar of medical education.
Experience
Customer Success Manager
Sep 2025 — Present
Created and launched the Product Specialist Academy, a structured training page that equips new product specialists with step-by-step guidance and resources to accelerate their onboarding and success- Partner with program directors, simulation techs, and clinicians to design and implement customized training curricula across Surgical Science simulators- Lead onboarding and discovery calls to ensure client needs are identified, prioritized, and translated into effective simulation programs- Drive customer engagement and satisfaction through proactive touchpoints, surveys, and ongoing support- Collaborate with cross-functional teams to streamline installations, curriculum launches, and customer success milestones.
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