Jannae Vannberg
Vice President- CX @ Continuant: Expertise in Operations, Change Management, Project/Portfolio Management, Managed Services, Customer Success & Team Leadership
- Role
- Vice President Customer Experience at Continuant
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jannae Vannberg
Accomplished corporate operations leader with 20+ years of demonstrated expertise leading complex global technology deployments for system integrators, unified communications providers, and managed service firms - with an emphasis on maximizing client success, satisfaction, and retention.Areas of expertise include:• Managed Service & Solution Delivery• Operations Management & Workflow Streamlining• Business Transformation, Change Management & Automation• SLA (Service Level Agreements) Compliance & KPI Monitoring• Process Improvement & Optimization• Project & Program Portfolio Management / Governance• Best Practices Implementation• Budgeting, Prioritization & Resource Allocation• Team Hiring, Training, Mentoring & Development• Performance Management & Assessment• Culture-Building & Employee Retention• Customer Success Management & Escalation Handling• Contract Negotiations• Vendor Management & RelationsEducational credentials include a BS Degree in Business Administration, along with numerous professional certifications including Prosci-Certified Change Practitioner, ITIL Foundation V3 Certified, Cisco CSE, Nortel QSP, and Project Management Certification (University of Santa Clara).Proficient user of numerous ITBM and CRM tools including ServiceNow, Remedy, Salesforce, and ODOO - as well as Cognos, Centre Vu, and MS Service Center.
Experience
Vice President Customer Experience
Oct 2025 — Present · Seattle, WA, US
Education
California State University, Chico
BS- Business Administration
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