Janna West P. Eng.
Senior Manager, Payments and Fraud @Parkland Corporation
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WORK HISTORY
Senior Manager, Payments and Fraud @Parkland Corporation
Calgary, AB, CA
I lead two high-performing teams responsible for Parkland’s retail and commercial programs, including fleet and cardlock cards, gift cards, loyalty, quality fuel, and network expansion initiatives. With accountability for 1BL in annual fuel volume and $35M+ in gift card sales, I drive strategic alignment and operational efficiency across acquired businesses, while overseeing fraud prevention through physical security and loss prevention leadership. I negotiate national contracts and spearhead system optimization efforts to enhance performance and scalability. Key Achievements include:> Consolidating four third party fleet billing systems into one, streamlining billing processes supporting a portfolio of over 70 million liters.> Executing a successful migration for clients during Canadian IT outsourcing and expanding our fleet accepting network by 200 sites.> Overhauling and consolidating fuel gift card offers through a strategic partnership, enabling expansion into big box stores and high-profile online reward platforms – unlocking sales growth to $35M over three years.In addition, I recovered 90% of a $300K outstanding customer bill through legal and operational collaboration, preserving a high-value account.
EDUCATION
Queen's University
Bachelor of Applied Science (B.A.Sc.), Chemical Engineering
SKILLS
ABOUT JANNA WEST P. ENG.
Transformational senior leader with a proven track record in driving strategy, leading high-impact initiatives, and managing large teams to deliver operational excellence across energy, retail, and commercial sectors. I specialize in streamlining processes, implementing tech-enabled solutions, and optimizing workflows to boost productivity, elevate customer experience, and unlock enterprise value. Known for bold thinking and sharp business acumen, I bring technical depth and financial insight to complex challenges—turning vision into measurable results. People-first and performance-driven, I build strategic partnerships and unite cross-functional teams around shared goals. As a trusted advisor in high-pressure environments, I deliver growth, efficiency, and lasting impact through collaborative leadership and disciplined execution. My experience spans strategic planning, project leadership, process redesign, vendor and contract management, logistics and supply chain, M&A integrations, quality assurance, network expansion, and risk mitigation—with a strong emphasis on security operations, asset protection strategies, loss prevention initiatives, and fraud detection and response. I thrive in fast-paced, evolving landscapes—whether leading from the front, supporting hybrid teams, or driving outcomes independently. Passionate about continuous growth and innovation, I’m always open to exchanging ideas, exploring fresh perspectives, and contributing to initiatives that shape the future of business. I bring a highly transferable skill set that can be leveraged by any organization seeking to drive transformation, unlock value, and lead with purpose. If you\'re looking to connect with a strategic partner who blends commercial acumen with visionary leadership, I’d welcome the opportunity to network and explore how I can contribute to your organization’s success.
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