Janmejaya Sahoo
CSM & Onboarding at Eternia (formerly SmartClean) | IoT & SaaS | Data Analysis | Operation | Ex NobrokerHood, MyGate
- Role
- Customer Success Manager at Eterniaai
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Janmejaya Sahoo
Hi, I\'m Jay. A Business Operations Specialist with 4+ years of experience driving impact in the SaaS industry. My expertise lies in end-to-end Customer Success Management, from onboarding and training to long-term retention and growth.I’ve had the opportunity to work both independently and as a team leader, managing high-stakes client relationships while also building and guiding teams toward shared success. Whether it\'s streamlining onboarding processes, crafting scalable support strategies, or turning feedback into actionable insights, I bring a blend of strategic thinking and hands-on execution to every challenge.I thrive in fast-paced environments where customer experience meets operational excellence and I’m always up for solving the next big puzzle.
Experience
Customer Success Manager
Jan 2026 — Present
Education
Smt.Nalini Ragunatha Rao College
PUC, Business/Commerce, General
2013 — 2015
NSB Bangalore
MBA & PGPM, Finance
2018 — 2020
Bangalore University
Master of Business Administration - MBA, Accounting and Finance
2018 — 2020
Bangalore University
Bachelor of Commerce - BCom, Accounting and Business/Management
2015 — 2018
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