Jan B.

About Jan B.

As an AR Applications and Integration Specialist at RealtimeAR, I revolutionize how businesses interact with immersive technologies (AR/MR/XR). I bridge complex technical capabilities with real-world user needs, focusing on seamless system integration and impactful solution delivery.My expertise has spearheaded transformative projects- Pioneering Remote Healthcare in Australia: I led integration of head-mounted device solutions, significantly improving patient response times by enabling remote diagnoses and maintenance support. This eliminated costly travel and enhanced accessibility- International Technology Advocate: I presented RealtimeAR\'s cutting-edge solutions at GITEX Asia 2025 in Singapore. I engaged directly with CEOs, COOs, IT Managers, and Engineers, demonstrating our solutions\' potential to drive Industry 4.0 transformation.My role includes a robust foundation in IT operations. I\'m proficient in Microsoft 365 administration and Mobile Device Management (MDM) solutions, including Microsoft Intune. My technical toolkit also covers Android device management/troubleshooting, and business applications like AroFlo, Bigin Zoho, Podium (for enhanced client communications), Zapier Automations, and domain management.Prior to RTAR, I gained critical IT infrastructure and support experience- Network Operations & IT Support Intern: I maintained high availability/uptime of servers and seamless network connectivity. I supported access points, VoIP phones, and CCTV systems across a large airport, utilizing Fortinet and Windows Active Directory for monitoring/security. I also handled device deployment and configuration for new hires- Online IT Support: I provided expert remote technical support, resolving software/hardware/network issues. I guided remote setup/configuration, performed proactive system diagnostics, and escalated complex issues. I empowered users through IT best practices and maintained meticulous documentation, contributing to knowledge base articles.I\'m committed to ICT system best practices and ethical policies, ensuring solutions meet high quality and compliance standards. I leverage technical expertise, strategic insight, and collaboration to deliver transformative solutions.

Experience

1. Tech Support Representative (Petro)

   Verifone

   Nov 2025 — Present · Tucson, AZ, US

   Key Responsibilities- Delivering Expert Technical Support: Providing comprehensive technical support for Verifone petroleum products, software, and services to customers via phone, chat, and email channels- Effective Troubleshooting and Resolution: Diagnosing and troubleshooting complex technical issues, guiding customers through solutions, and ensuring efficient problem resolution- Internal Collaboration and Efficiency: Collaborating closely with internal teams, such as engineering and development, to escalate and resolve customer concerns in a timely and effective manner- Customer-Focused Service: Maintaining a customer-first mindset while leveraging strong problem-solving and communication skills to ensure a positive support experience.

Education

• Holy Angel University

  Bachelor of Science - BS

  2019 — 2023

• Holy Angel University

  Senior High School

  2016 — 2019