Janit L. Pike

About Janit L. Pike

Innovative Medical Practice Manager with broad knowledge base in billing, financial…

Experience

1. Chief Operating Officer

   Charlotte Plastic Surgery

   Jul 2006 — Present · Charlotte, NC

   Manage nationally recognized cosmetic surgery practice with six physicians specializing in retail medicine. Initially served as Chief Operating Officer in a consulting role while with Ethos Partners and Navigant consulting firms before being hired by the practice Partners an employee in 2011. Currently oversee all practice operations, in addition to a staff of 35 employees and physicians.Accomplishments•Maintained stable operating margins despite retirement of two physicians, two additional physicians leaving the practice and the ongoing recession. •Increased ancillary services by 65% over eight years.•Improved balance sheet and practice revenues by cleaning up AP and AR, improving revenue, cutting costs and developing sound financial policies.•Reduced overhead expenses by during the first year and improved operating margins by reducing costs and increasing ancillary services and sales. •Improved operating margins by 13% in FY13 by negotiating vendor contracts annually without sacrificing service and improved accounts receivable process, ultimately reducing days in AR and increasing front desk collections.•Developed integrated marketing plans to include website development, digital remarketing, SEO, public relations, TV commercials, social media and branding efforts, all within established budget. •Enhanced competitive strength and consumer knowledge of the practice by increasing media impressions from four million regional and national impressions in FY07, to over 33 million in FY13.

Education

• Central Michigan University

  MSA, Healthcare Administration

  1997 — 1999

• Ferris State University

  BS, Health Information Management

  1990 — 1993

Skills

• Sales
• Marketing
• Healthcare Information Technology
• Physicians
• Ehr
• Physician Relations
• Team Building
• Healthcare Consulting
• Leadership
• Emr
• Management
• Healthcare
• Healthcare Management
• Strategic Planning
• Practice Management
• Hospitals
• Healthcare Industry
• Hipaa
• Working with Physicians
• Process Improvement
• Revenue Cycle