Janisse Martinez
Customer Service Agent @Delta Air Lines
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WORK HISTORY
Customer Service Agent @Delta Air Lines
Miami, TX, US
Responsible for checking-in passengers, guiding customers through the ticketing & reservations process, selling, printing reissue, directing them to their gate and helping to ensure their bags meet them when they arrive. Prepare delayed luggage files. Interact with others and provide great customer service. Ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. Assist the customers with seat availability, announcements with regard to the boarding process and flight status at the Ticket Counter and Sky Club.
EDUCATION
University of Sacred Heart, Puerto Rico
Bachelor of Science (BS), Clinical Laboratory Science/Medical Technology/Technologist
SKILLS
ABOUT JANISSE MARTINEZ
CSA @Delta Air Lines
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