Janise Felix
Information Technology Operations Manager @College of Physicians and Surgeons of British Columbia
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WORK HISTORY
Information Technology Operations Manager @College of Physicians and Surgeons of British Columbia
Vancouver, BC, CA
EDUCATION
FIAP
Master's degree, Information Technology Management MBA
Universidade Santo Amaro - Unisa
Bachelor's degree, Psychology
British Columbia Institute of Technology
Associate's degree, Business management
Humber College
Diploma, Business Management
SKILLS
ABOUT JANISE FELIX
I am a passionate, proactive, results focused on Customer Services and People, always working to attend business needs and maximize customer satisfaction. As a leader, my main focus is dedicate all efforts needed to provide resources and best environment to the team. As a collaborative, trusted business advisor, I thrive in fast-paced growth environments focused on the employee’s experience. I establish people and customers strategies to keep their satisfaction and working as great partners. As the main experiences, I can highlight- Over 10 years of experience in IT Customer services- 7 years as IT Operations and IT Services Manager- Proven experience as IT Services Manager and IT Process and Quality Coordinator- Strong background in IT Governance Implementation for multicultural teams. I worked as IT Regional Services Manager LATAM (9 countries) for Service Desk, Onsite Support and NSOC operations- Experience in USA to participating in a Global project to implement the ITSM - Service Now- Graduated in Business Management and Psychology- MBA in IT Management- Technical Certifications and Audit Skills: ICP Agile, COBIT, ITIL, ISO 20k, ISO 9001, CISCO, Quality Excellence, and others- Professional communication include fluency in Portuguese, English, and Spanish.
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