Janine Ryan
Senior Technical Project Manager @Harvard Pilgrim Health Care Institute
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WORK HISTORY
Senior Technical Project Manager @Harvard Pilgrim Health Care Institute
US
Coordinated scope of work for a geographically dispersed, remote team of analysts and engineers to sustain daily program critical software, delivering system availability while meeting project milestones related to the maintenance of the Sentinel Program infrastructure- Led the preparation and execution of the FISMA audit, orchestrating evidence collection and support actions across the entire team; the team achieved zero critical compliance findings in two consecutive annual audits, securing Authorization to Operate (ATO)- Planned and executed routine update windows and infrastructure maintenance across host-based applications, creating detailed rollout schedules, risk assessments, and rollback procedures to ensure uninterrupted service continuity- Prioritized and dispatched critical bug fixes, security patches, and hot fixes, establishing an SLA driven ticket triage workflow for the Service Desk staff; critical issues were escalated and triaged within 24 hours, eliminating exposure to high severity vulnerabilities- Facilitated regular stakeholder briefings to communicate progress, risks, and mitigation plans, ensuring alignment of technical work with business objectives and regulatory timelines.
EDUCATION
University of New Hampshire
MA, Justice Studies
UNH Peter T. Paul College of Business and Economics
BS, Business Administration (International Business & Economics)
SKILLS
ABOUT JANINE RYAN
As a Senior Technical Project Manager at Harvard Pilgrim Health Care Institute, I bring over 10 years of experience coordinating geographically dispersed, remote teams to sustain and enhance critical software infrastructure. My work focuses on maintaining system availability, achieving project milestones, and ensuring adherence to government compliance standards, including successful contributions to FISMA audits with zero critical compliance findings and securing an Authorization to Operate (ATO). With expertise in Agile and Waterfall methodologies, Jira Service Desk, and Microsoft Azure, I partner with cross-functional teams to execute infrastructure updates, manage risks, and optimize processes in highly regulated environments. My mission is to align technical solutions with organizational goals, fostering collaboration and operational excellence to ensure the success and sustainability of mission-critical programs.
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