Janine Lawall

About Janine Lawall

Currently focus on People Management and Business Governance of a consulting business. Supply Chain Sr. Manager with extensive international experience in Service Logistics Operations. Solid knowledge developing service logistics partners, with emphasis on profitability and improving Customer Experience metrics of transportation companies, freight forwarders, brokers and regular and bonded warehouses including dry ports. Solid experience in regional program execution and organizational development. Team builder, leader and trainer. Proven track record of increasing team performance and developing personnel. Skilled in managing multiple tasks and priorities. Outstanding cross-cultural experience with excellent multi-lingual communications. Experience in partner/customer development at executive levels. Dedicated and results-oriented International Trade and Logistics Professional with experience in project management, regional programs execution and organizational development. Recognized for passion in leading and developing others. Phone +15•••••••60; Email: J••••••••@gmail.com

Experience

1. Customer Support Account Manager

   Apple

   Jan 2018 — Present

   Manage Brazilian Top Resellers accounts.• Lead a collaboration, planning, forecasting and replenishment weekly process with key channel partners: working with the regional supply planning, Sales, Logistics and Product Administration in the analysis, commitment and delivery of product. • Working with senior leaders and functional experts to understand account business problems and processes to maximize sales;• Play a leadership role in the standardization of account deliverables and ensuring adherence to commitments;• Develop and implement strategic account plans with agreed upon service level agreements;• Facilitate and lead business strategy discussions and vision brainstorming. Develop and implement channel strategies and account support plans;• Manage complex account issues and resolution.

Education

• Unisinos

  Bacharel, Comercio Exterior

  1990 — 1994

• FGV - Fundação Getulio Vargas

  Post Graduate, Business Management

  2000 — 2001

Skills

• Forecasting
• Trade Compliance
• Operations Management
• Management
• Six Sigma
• Supply Chain
• Process Improvement
• Business Process Improvement
• Cross-Functional Team Leadership
• Supply Chain Management
• Strategic Sourcing
• Supply Management
• Logistics
• Team Leadership
• Erp