Janine Hunt

Vice President Strategic Partnerships @Firstsource

Sunderland, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2025 — Present

Vice President Strategic Partnerships @Firstsource

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SKILLS

Employee ManagementProcess ImprovementCustomer Relationship Management (Crm)Customer InsightPerformance ImprovementBusiness Process Outsourcing (Bpo)Contact Center OperationsDevelopment of EmployeesProject ManagementOffshoringRecruitingEmployee RecognitionCustomer ExperiencePerformance ManagementCrmOutsourcing ManagementClient LiaisonAccount ManagementChange ManagementService DeliveryNational Account ManagementB2bOutsourcingProject PlanningBusiness Process ImprovementTeam LeadershipClient PresentationContact Center ManagementSales ManagementBpoCustomer SatisfactionSales OperationsCustomer RetentionManage Client RelationshipsCulture ChangeHR PoliciesEmployee EngagementKey Account Management

ABOUT JANINE HUNT

High-energy, passionate, and results-driven leader with over 20 years of experience in client partnerships, business growth, and operational excellence within customer service and BPO industries. A dynamic and engaging communicator, skilled at building strong executive-level relationships and influencing stakeholders to drive success.Proven expertise in driving revenue growth, delivering transformative service solutions, and optimising performance across utilities, financial services, retail, telecommunications, and the charity sector. Adept at strategic account management, contract negotiation, and commercial pricing, securing high-value contracts and leading multi-region operations.A passionate leader who thrives on collaboration, innovation, and delivering measurable value. Experienced in navigating complex outsourcing environments, scaling high-performing teams, and embedding operational efficiencies that enhance customer experience. Known for inspiring teams, fostering a culture of continuous improvement, and ensuring both clients and businesses achieve their strategic objectives.

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