Janine Davis

Service Delivery Manager @Alpine Fire Engineers Ltd

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Service Delivery Manager @Alpine Fire Engineers Ltd

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EDUCATION

N/A

Broad Oak High School

GCSEs including English and Mathematics

N/A

Bury College

NVQ Level 3 & 4 in Health and Social Care

SKILLS

Strategic PlanningCall CenterRecruitingManagementMarketing StrategyContact CentersTrainingNew Business DevelopmentCustomer RetentionCustomer ServiceCustomer ExperienceCall CentersTeam ManagementTeam LeadershipLeadershipCoachingSalesSales ManagementPerformance ManagementCrmRetailOutsourcingAnalysis

ABOUT JANINE DAVIS

With over 24 years in operational leadership, I’ve built a career around transforming underperforming services, leading large-scale teams, and delivering customer excellence across complex, multi-site environments. I have driven delivery across UK and offshore locations, and led contracts serving both public and private sector clients — including critical DWP services and major brands like O2, HSBC, First Direct, and BT & Talk Talk.What sets me apart is my ability to blend data-driven insight with people-first leadership. Whether turning around a contract under formal review or driving attrition reduction, I focus on measurable impact and continuous improvement.I thrive in fast-paced, high-accountability settings where service delivery, compliance, and customer experience must align. I am passionate about building strong teams, delivering insight-led strategies, and championing change that sticks.To find out more, please connect with me or send me an InMail.

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