Janindra Goonetilleke
Support Services Specialist @Veritone
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WORK HISTORY
Support Services Specialist @Veritone
London, GB
Providing EMEA Veritone Media and Entertainment customers. Support with AWS, ICOS storage, Telestream CloudPort, and Flip factory issues. Investigating and triaging workflow issues related to preview creation and troubleshooting Aiware cognition processing errors. Triaging Veritone commerce orders during UK work hours and covering on-call for live sporting events throughout the year.Using Salesforce, Jira to track and raise bugs and Confluence to update internal documentation.
EDUCATION
University of Paisley
BSc
Axelos
ITIL® Foundation Certificate in IT Service Management
Cardonald College
City and Guilds joint E.E.B
UAV Academy
A2 Certificate of Competency
Cardonald College Mosspark Drive Glasgow
City and Guilds joint E.E.B:
ABOUT JANINDRA GOONETILLEKE
I have worked in the television industry for over 25 years. I have a wealth of experience dating back to 1\"C format. With a thorough understanding of post-production. Combined with an excellent knowledge of video formats and automation systems. Now in the world of I.P. Distribution, AI Cognition (machine learning), Streaming and Cloud based transcoding, playout delivery. Specialties: Strong interpersonal, people facing skills with an eye for detail and ability to work to tight deadlines.
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