Janina Rupert

About Janina Rupert

Putting the human back into. beepboopbeep- one moment as ChatGPT loads your request- beepboopbeep. I\'m a cross-functional leader with a passion for turning big ideas into real impact—especially in tech, gaming, and live events. I’ve led strategic projects at companies like Aimlabs and Samsung, driving growth, streamlining operations, and building strong, collaborative teams. I love solving complex problems, connecting the dots between vision and execution, and creating experiences that resonate. Whether it’s a product launch or a large-scale activation, I bring calm energy, clear direction, and a get-it-done mindset. Let’s connect if you’re into creative strategy, operational excellence, or just enjoy building cool things with great people.

Experience

1. Customer Success Manager

   Sched

   Jan 2025 — Present

   Analyze customer data to segment accounts based on usage, needs, and growth potential, driving personalized engagement strategies.• Learn and maintained HubSpot CRM, ensuring accurate tracking of customer interactions, renewals, and upsell opportunities.• Conduct client-facing calls, onboarding sessions, and training workshops to maximize product adoption and customer satisfaction.• Lead renewal discussions, identifying opportunities for expansion while mitigating churn risks through proactive engagement. • Leverage customer insights and CRM analytics to forecast renewals, track health scores, and drive strategic initiatives.• Partner with sales, marketing, and product teams to align customer needs with business objectives and enhance customer experience.• Build strong relationships with key stakeholders, collecting feedback to drive product improvements and increase customer loyalty.

Education

• The Art Institute of New York City

  Associates degree (AAS)

  2006 — 2008

• LIM College

  Bachelors of Business Administration (BBA)

  2010 — 2013