Janika Hilsenbeck
Senior Customer Journey Manager @FINN
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WORK HISTORY
Senior Customer Journey Manager @FINN
Munich, DE
Ownership and optimization of the end-to-end customer journey to drive engagement, reduce churn, and improve satisfaction.• Analysis of behavioral data using Amplitude and Looker to identify user pain points and initiate cross-functional improvement initiatives.• Creation and supervision of automated communication workflows using Make.• Collaboration with product and tech teams in agile sprints to deliver self-service features and test AI solutions for accelerated customer support.
EDUCATION
Memorisely
Figma Bootcamp
Technische Hochschule Augsburg
Bachelor of Arts - BA, International Management
Pforzheim University
Master of Arts - MA, MCM | Creative Communication & Brand Management
Memorisely
UX Research Bootcamp, UXR
Western Sydney University
Semester Abroad , International Management
ABOUT JANIKA HILSENBECK
Advancing businesses with innovative CX Result-driven and detail-oriented team player with expertise in brand management, communication design, customer-centric innovation & CX strategy. Eager to leverage customer insights and data-driven approaches to drive strategic decision-making and enhance business performance.
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