Janie Malson
Strategic Program Manager | Driving Operational Excellence & Executive Storytelling | Dog Mom & Hiking Enthusiast
- Role
- Vice President, Program Manager Learning, Reporting & Analytics at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Janie Malson
Program Manager obsessed with building mechanisms that make complex systems simple, scalable, and customer‑centric. I thrive in ambiguity, translate insights into action, and design programs that deliver measurable results.Today, I lead customer success and operational excellence for Citi’s enterprise learning insights ecosystem. I support the creation and build the playbooks, SOPs, SLAs, self‑service resources, and education programs that reduce friction and strengthen adoption — and I turn VOC/VOS trends into roadmap‑shaping decisions.Previously, I managed a global early‑career program across four regions, designing leadership development experiences and driving retention outcomes through scalable onboarding, mentoring, and community‑building.I love executive storytelling, cross‑functional partnership, and creating clarity where there isn’t any. Outside of work, I mentor emerging professionals, support community leadership programs, and am preparing for my PMP exam in Spring 2026.
Experience
Vice President, Program Manager Learning, Reporting & Analytics
Aug 2024 — Present
Lead client success, post‑launch support, and operational excellence for Citi’s enterprise learning insights ecosystem serving internal product users and ad hoc projects impacting learners. Build scalable mechanisms — SOPs, SLAs, playbooks, self‑service resources, and internal client education — that reduce friction, strengthen data-driven insights adoption, and drive long‑term value realization. Partner with product and senior leadership through weekly and quarterly operating rhythms to prioritize enhancements, translate VOC/VOS insights into action, and improve client experience at scale.
Education
Georgia Southern University
Bachelor’s Degree, English
2012 — 2016
University of South Florida
Master of Education - MEd, Curriculum and Instruction
2019 — 2022
Skills
- Speaking
- Problem Solving
- Costumer Service
- Costumer Service
- Multi-Tasking
- Easily Adaptable
- Speaking
- Dependability
- Organization
- Collaborative Leadership
- High Energy
- Positive Attitude
- Honesty
- Personable
- Dependability
- Executing
- Multi-Tasking
- Telecommunicating
- Customer Service
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.