Janie Hebert

Account Supervisor @JAM CRM

Montreal, QC, CA

Foster and nurture long-term relationships with key clients• Proactively identify client needs and deliver innovative, results-driven CRM campaigns that align with their business objectives (user acquisition and retention, brand awareness, app adoption)• Lead the strategic direction of campaigns, ensuring seamless execution and alignment with client goals and brand guidelines• Work cross-functionally with creative, digital, data and production teams to deliver high-impact campaigns that are executed on time and within budget• Supervise and mentor junior account staff, fostering a collaborative and growth-oriented environment• Provide guidance and professional development opportunities to help team members reach their full potential• Identify opportunities for upselling and cross-selling additional services to drive revenue growth• Prepare and present strategic recommendations based on data, KPIs, competitor activity and market trends to help clients optimize their customer engagement strategies• Assist in the recruitment process by reviewing resumes, conducting initial candidate screenings, and facilitating interviews to assess qualifications, skills, and cultural fit for the agency.