Janie Flores
Customer Success & Implementation Manager @Momentum.Io
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WORK HISTORY
Customer Success & Implementation Manager @Momentum.Io
EDUCATION
University of California, Santa Cruz
Bachelor of Arts (B.A.), Political Science and Government, Global Information and Social Enterprise
San Clemente High School
G.E.D.
St. Xavier's College
International School, Development
SKILLS
ABOUT JANIE FLORES
Founding Implementation Manager & CS Strategist with 5+ years of experience architecting high-impact onboarding and post-sale motions at Momentum and Atrium. Proven track record in building systems, having built scalable implementation frameworks from scratch that prioritize rapid time-to-value and customer operationalization. Expert at navigating complex, concurrent implementations while maintaining a customer satisfaction rate. A cross-functional leader skilled at bridging the gap between Sales, Product, and Engineering to turn technical AI implementations into long-term renewal engines and expansion opportunities.
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