Janice Trodella
Customer Support Team Associate @Homans Associates
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WORK HISTORY
Customer Support Team Associate @Homans Associates
Wilmington, MA, US
Respond to customer inquiries via phone, email, or chat, and provide information about products and servicesAssist customers with placing orders, tracking shipments, and resolving any issues related to ordersAddress and resolve customer complaints and issues in a timely and effective mannerKeep detailed records of customer interactions, transactions, comments, and complaintsWork closely with other cross-functional teams such as sales, logistics, and technical support to ensure a seamless customer experience
EDUCATION
University of Massachusetts Lowell
Technical Writing Certificate
Salem State College
Bachelor of Science (BS)
New England Banking Institute
Branch Management Certificate
SKILLS
ABOUT JANICE TRODELLA
Enthusiastic and dedicated Customer Service Specialist with a strong foundation in…
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