Janice Reiff
Customer Success Manager Lenovo Americas
- Role
- Customer Success Manager at Lenovo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Feb 2006 — Present · Morrisville, NC, US
As a Leading Customer Success Manager, I continually work with a sense of urgency, applying hardware and software knowledge and customer service skills to achieve the highest level of customer satisfaction, complemented by sound decision making.• Active and key member of an elite team that represents Lenovo’s Executive Leadership• Manage over 80 critical situations per month, which is above average.• Recognized for balancing the needs of the customer with the goals of the company.• Consistently achieve high marks for customer satisfaction.
Education
TeachPath Training Group
Completed PMP Training
2013 — 2013
Ashford University
Bachelor of Arts (B.A.)
2010 — 2015
Skills
- Six Sigma
- Crm
- People Development
- Direct Sales
- Vendor Management
- Cross-Functional Team Leadership
- Curriculum Development
- Pmp
- Leadership
- Customer Satisfaction
- Training
- Product Management
- People Skills
- New Business Development
- Sales
- Saas
- Strategy
- Business Process Improvement
- Computer Hardware
- Solution Selling
- Problem Solving
- Project Management
- Program Management
- Empathy
- Cloud Computing
- Salesforce.com
- Team Building
- Management
- Account Management
- Change Management
- Communication
- Business Analysis
- Visionary
- Channel Partners
- Process Improvement
- Negotiation
- Talent Acquisition
- Analysis
- Outsourcing
- Sales Operations
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