Janice S.
Senior Software Engineer @GoCardless
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WORK HISTORY
Senior Software Engineer @GoCardless
London, GB
Collaborated with senior CSMs, engineers, technical and go-to-market leadership to * Identify and implement core customer needs for strategic clients with ACV * Manage relationships with executive and senior-level clients, especially in crisis mode* Led and implemented accurate tracking across the backend pipeline, laying the foundation for multiple iterative projects which improved the IBP conversion rate by X%* Implemented and improved features via technical and strategic collaboration with cross-functional teams to increase IBP monthly volume by 10%* Helped to win and retain key clients by improving incident response time. Added real-time alerting and monitoring for IBP volume and error rates via multi-dimensional Grafana dashboards and other automated alerts* Reduced time to track IBP payments across the pipeline by 400%, saving teams 100s of hoursTeam: Instant Bank Pay (open banking)Instant Bank Payments are* Bank payments via the Faster Payments scheme in UK and similar schemes (SCT, SICT, PayTo, etc) internationally* Variable recurring payments (VRP) is a fintech company regulated by the Financial Conduct Authority in the UK. It is regulated by the relevant regulators in other jurisdictions.
EDUCATION
Bradfield School of Computer Science
Software Systems: Behind the Abstractions
Bradfield School of Computer Science
Problem Solving with Algorithms and Data Structures
Mount Holyoke College
Bachelor’s Degree, Chemistry, English Literature
SKILLS
ABOUT JANICE S.
Senior software engineer with 8+ years of experience the fintech industry. My tech stacks include Ruby, Ruby on Rails, Elixir, Phoenix, SQL, Java, and Javascript. I have international and cross-cultural experience, having both worked and studied in 4 countries (USA, UK, Ireland, Malaysia) across 3 continents.I also have experience working remotely across 16+ timezones, having worked remotely with Firefox, and with remotely with teammates from across the world at Stripe, GoCardless, and Mindvalley.I enjoy collaborating with teammates and stakeholders to deliver value to customers, the company, and to improve technical quality.My previous experience includes work in scientific academia, education, marketing, and corporate fundraising.Fun fact: My name is on the HTML specification as a contributor.
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