Janice Hansen
Vice President Us Operations @Targus
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WORK HISTORY
Vice President Us Operations @Targus
Reporting directly to the CEO and President. Hold full accountability for Distribution, Sales Order Administration (receipt and invoicing), Technical Support (complaints and warranty issues), Demand Planning, Supply Planning, Product Procurement, Production Planning, Inventory Control, Logistics and Customer Support. Manage a $7M budget, a team of 16 and a 3rd party consumer call center 9 agents taking consumer technical support and warranty replacement calls. • Introduced improved processes and procedures to deliver increased efficiencies and reduced cycle times.• Implemented Product Life Cycle Planning Meeting to control the introduction and discontinuation of SKUs. • Improved inventory turns 50% in 18 months despite reduced sales and financial limitations on inventory disposition. • Reduced overall inventory dollar value by 60%(from $72MM to $27MM) and doubled turns from 2 to 4. • Increased customer order service fill rate from 70% to 93%.• Improved forecast attainment from 70% to 90% and Forecast Mean Absolute Percent Error (MAPE) from 60% error to 35% error.
EDUCATION
California State University, Long Beach
MBA, Marketing
University of Redlands
BA, Communications
ABOUT JANICE HANSEN
Vice President Operations with over 20 years in supply chain capacity and inventory management with a consistent track record of delivering dramatic increases in productivity, savings and increase turn rates Background includes inventory planning and supply chain manager roles at industry leaders Avery Dennison and Targus. Demonstrated success in executive level inventory management roles driving increased inventory performance to align with corporate objectives in customer service, productivity, and cash flow. Recognized with three prestigious corporate leadership excellence awards. CORE COMPETENCIES • Logistics/Supply Chain Planning • Value Stream Mapping/Demand Planning • Kanban/Lean Manufacturing/Kaizen Facilitation • Change Management/Strategy Deployment • Process Improvement/Customer Service • KPM Improvement • Pull-Planning Development • Systems Implementation/Project Management Career Highlights Improved inventory turns 50%, reduced inventory value 38% and increased order service fill rate 33% Expert at implementing Kanban and pull replenishment strategies and leveraging lean manufacturing processes to reduce inventory and increase order service fill rates. Improved forecast attainment from 70% to 90% and Forecast Mean Absolute Percent Error (MAPE) from 60% error to 40% error. Deployed root cause analysis over excess inventory, halting production of non-working inventory balances and lessening excess by 40% in two years with improved controls. Reengineered the demand planning process using customer collaboration programs with top clients representing 90% of the business, improving sales forecast accuracy by 13%.
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