Janice Quarterman

About Janice Quarterman

Compassionate | Strategic | Results-OrientedResults-driven HR professional with extensive experience overseeing full-cycle HR operations, employee relations, and strategic workforce planning across healthcare, hospitality, nonprofit, retail, and service industries. Proven history of enhancing productivity, streamlining onboarding, and implementing HRIS systems for organizations with 200+ employees. Expert at building best-in-class teams, coaching managers, and driving organizational growth through actionable HR strategies. Recognized for combining operational excellence with solution-focused approach to human capital management. Open to HR opportunities across healthcare, nonprofit, retail, home improvement, and hotel industries.Health Care Management | Healthcare Reform | Human Resources| Program Development | Managing Organizations Project Management | Program Manager| Human Captial| Business Acumen| Compliance, Risk & Quality Assurance Patient Hub Services | Performance TeamManagement| HRIS| Employee Relations Leadership Development | Corporate Training | Recruitment & Onboarding |Policy Management | KPI & OKR Development Process Improvement & SOP Development | Performance Management |HR Data Analysis | HEDIS | EHR & HIE | Tableau | Python MS Office: Word, Excel, Outlook, PowerPoint | Google Suite: Gmail“Let’s connect to discuss innovative approaches to strengthening human resources solutions and driving operational excellence in workforce management.”

Experience

1. Sr Ltss Program Manager

   Centene Corporation

   Dec 2019 — Present · US

   Provide strategic oversight for comprehensive care and Long-Term Medicare/Medicaid Support Services, delivering tailored support plans for individuals in assisted living facilities, skilled nursing facilities, hospitals, and homes. Oversee discharge planning and service coordination while partnering with specialists, integrated care teams, families, and providers to ensure seamless care transitions. Leverages clinical expertise to assess medical history and status, collaborating to develop action plans that drive team performance and enhance patient services. Deliver executive presentations and training and coordinate community resources with an emphasis on medical, behavioral and social services. Conduct regular operational gap analyses and produce corrective action plans (CAPs). Achieved a 95% on-time completion rate for assessments, ensuring compliance with AHCA audits and internal regulatory standards. Apply care management standards and maintain HIPAA standards and confidentiality of protected health information. Ensure compliance with all state and federal regulations and guidelines in day-to-day activities with ACHA (Agency for Healthcare Administration). Develop and monitor plan of care to include progress toward meeting established goals and self-management activities using clinical expertise to evaluate the patients\' needs. Perform audits of assessments, care/service plans and contact notes to verify cases are documented properly established and that patient coordination activities are occurring and appropriately.

Education

• Columbia College

  Bachelor of Arts (B.A.), Human Services, General

  2010 — 2012

• Western Governors University

  Master's degree, Human Resources Management/Personnel Administration, General

• Capella University

  Master's degree, Human Services, General

  2014 — 2016

• Brewton-Parker College

  Bachelor of Arts (B.A.), Human services

  2008 — 2010

• CourseCareers

  Certification , Information Technology

Skills

• Customer Service
• Microsoft Office
• Sales
• Microsoft Excel
• Microsoft Word
• Marketing
• Strategic Planning
• Powerpoint
• Leadership
• Public Speaking
• Data Entry
• Collections
• Mental Health Counseling
• Customer Relations
• Management
• Claims Handling
• Workplace Safety
• Inventory Control
• Surveillance
• Health Insurance
• Networking
• Administration
• Budgets
• Customer Satisfaction
• Retail
• Assessment
• Case Management
• Client Counseling
• Referrals
• Analysis