Janice Piscatelli
Learning & Development Leader | Driving Operational Excellence | Expert in Training Design, Delivery & Measurement
- Role
- Manager Ii, Customer Care at Toast
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Janice Piscatelli
As a learning management professional, I transform training into impact. I’ve led teams through the design and delivery of innovative learning programs that enhance skills, elevate performance, and align with organizational goals. My focus is on building learning ecosystems that empower people to thrive.
Experience
Manager Ii, Customer Care
Feb 2026 — Present · Boston, MA, US
I lead a team focused on resolving complex, high-impact customer escalations while improving the systems that drive long-term service excellence. I partner cross-functionally to address root causes, strengthen processes, and elevate the overall customer experience.I coach and develop high-performing team members, oversee critical escalations (including executive-level cases), and use data-driven insights to reduce repeat issues and drive continuous improvement across Customer Care.
Education
UMass Boston
Master of Education - MEd, Instructional Design (Corporate/Academic)
Lesley University
B.S, Business Administration and Management, General
2006 — 2010
Skills
- Organizational Leadership
- Management
- Employee Training
- Operations Management
- Strategic Planning
- Microsoft Office
- Public Speaking
- Leadership
- Powerpoint
- Microsoft Excel
- Social Media
- Case Management
- Customer Service
- Non-Profits
- Nonprofits
- Training
- Volunteer Management
- Recruitment Advertising
- Event Planning
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