Janice Miller

About Janice Miller

Recognized operations leader who builds and leads customer-focused organizations and projects, and who instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Consistently achieves high customer and employee satisfaction ratings, improvements to the bottom line and turnaround of under-performing operations. Optimizer - makes the best or most effective use of a situation, opportunity or resource.Management- Call Center- Customer Service - Project- Relationship- VendorRe-engineering & Workflow Analysis- Six Sigma Champion & Green Belt Certified- Continuous process improvementFinancial Services- FINRA Series 7 (Inactive)- Brokerage- Mutual Funds- BankingPeople Leadership- Organizational Effectiveness - Talent Management - Training & Development- Change ManagementBusiness Acumen- Budgets, Forecasting & Financial Analysis- Strategic Planning & Implementation- OutsourcingAWARDS/RECOGNITIONBlueprint Leader (Strategic Advisory Board for Bridget Sperl SVP- Client Service Organization) 20••••05Global Financial Services (GFS) Stars Award recipient– P2 Practice Access Program – 2008– Gold Financial Services – 2004– Creation and Implementation of the IntegratedServices Team – 2003– ONE Account – 2002Chairman’s Award for Quality– Mutual Fund Supermarket project – Diversified Portfolio Service (Wrap Product) – Field Training Development and Delivery – 1997Premier Award Chairman’s Award for Quality– Strategic Portfolio Service New Wrap Fund 1996

Experience

1. Premium Services

   Minnesota Twins

   Apr 2015 — Present

Education

• FINRA

  Series 7 License

• American Express

  Six Sigma Champion and Green Belt Certified

• University of St. Thomas

  Mini Master of Project Management

• University of Minnesota

  B.S. College of Education and Human Development

• University of St. Thomas

  Mini MBA

• The Coaches Training Institute

  Life Coach