Janice Marker
Director Digital Transformation & Epmo @Overlake Medical Center & Clinics
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WORK HISTORY
Director Digital Transformation & Epmo @Overlake Medical Center & Clinics
Bellevue, WA, US
I served as Director of Digital Transformation at Overlake Medical Center & Clinics, leading enterprise initiatives that aligned technology strategy with organizational priorities. I oversaw the Enterprise Project Management Office (ePMO), strengthening portfolio governance, improving delivery consistency, and elevating project management maturity across clinical, operational, and administrative domains.I directed cross‑functional teams spanning Epic applications, third‑party platforms, analytics, and automation technologies, while building a culture of innovation and continuous improvement. I established enterprise guiding principles for technology adoption and drove prioritization based on ROI, risk, and measurable operational impact.My role included managing multimillion‑dollar budgets, optimizing resource allocation through forecasting and performance metrics, and negotiating vendor contracts to maximize value. I partnered closely with clinical and operational leaders to modernize workflows, advance automation, and improve system performance.I led revenue cycle turnaround efforts that significantly reduced AR days and strengthened financial performance. I also helped establish AI governance standards, shaping ethical and operational frameworks for responsible AI deployment across clinical and administrative settings.
EDUCATION
University of Illinois Chicago
Masters of Science in Health Informatics, Healthcare Informatics
Villanova University
Six Sigma
ITI
Applied Information Technology, Information Technology
British Columbia Institute of Technology
BSN, Nursing
SKILLS
ABOUT JANICE MARKER
Healthcare IT Executive | Digital Transformation & Strategy Leader | Enterprise Project Management | Portfolio Management | Change Management I am a Healthcare IT executive with a clinical foundation and a record of delivering enterprise‑level digital transformation, portfolio optimization, and organizational change. Beginning my career as a medical‑surgical and perinatal RN, I bring a clinician‑centered lens to technology strategy, ensuring solutions improve care delivery, operational efficiency, and system performance.I have led technology and transformation initiatives across both the Canadian and U.S. healthcare systems, supported by a Master of Science in Healthcare Informatics from the University of Illinois at Chicago. My work focuses on aligning clinical, operational, and IT stakeholders around measurable outcomes.I have led the Enterprise Project Management Office (ePMO), overseeing enterprise portfolio governance and strategic execution to improve project delivery consistency and visibility across the organization. Key achievements include elevating project management maturity, standardizing methodologies, and strengthening cross‑functional alignment to ensure technology investments delivered quantifiable value.Areas of expertise include:Account Management, Customer Success Management, Customer Satisfaction, Change Management, Operations Analysis/Process improvement, Healthcare IT Strategy, Enterprise Project Management, Stakeholder Relationship Management, SaaS and Cloud Methodologies, Service Sales, Go to Market Strategy, Customer Experience, Program Management, Healthcare System Implementation, Healthcare IT Consulting, Workflow Optimization, Six Sigma Green Belt, Lean Six Sigma, Revenue and P&L Management, Analytics, Resource Development, Operational Leadership, ERP, Supply Chain, Finance, Human Resources, Workforce Management, TCO, Benefit Quantification, ROI.
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