Janice M Cannon

Implementation Project Coordinator @DC BLOX

Atlanta, GA, US

DC Blox Data Center Services Atlanta,GAImplementation Project Coordinator Jul 2025-Present• Customer Liaison and Advocacy: Act as the primary liaison and advocate for customers throughout the entire implementation lifecycle, ensuring their needs and concerns are addressed effectively.• Onboarding Workflow Management: Utilize established templates and checklists to manage onboarding workflows, ensuring process consistency and operational efficiency.• Communication of Implementation Plans: Clearly communicate implementation plans, progress updates, and timelines to internal teams and external stakeholders, facilitating transparency and collaboration.• Coordination of Service Installations: Oversee the coordination of complex service installations, including the scheduling of site and carrier construction activities to ensure seamless execution.• Project Progress Monitoring: Monitor and drive project progress, proactively identifying and resolving issues to maintain schedule integrity and project timelines.• Service Readiness and Activation: Confirm service readiness and activation, ensuring all operational and system-related tasks are completed promptly and efficiently.• Expectation Setting and Alignment: Set clear expectations with clients and stakeholders, ensuring alignment and satisfaction throughout the implementation process.• Documentation and Record Maintenance: Maintain organized documentation and detailed project notes for both internal and client-facing records, ensuring accuracy and accessibility.• Multitasking and Project Management: Exhibit strong multitasking abilities, effectively balancing multiple concurrent projects without compromising quality or timelines.

AT&T

Six Sigma- Green Belt Certification

Georgia State University Perimeter College

PMP- Certification