Janice Lowry
Delivery Coordinator @Advance HE
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WORK HISTORY
Delivery Coordinator @Advance HE
York, GB
Working in person and via Zoom, Teams, and conferencing software, I\'ll be the first line of contact for general enquires, providing proactive, customer-focused and prompt responses to enquiries, bookings and requests for information. Taking lead responsibility for the project management of programmes, I’ll liaise with colleagues and external facilitators regarding the delivery management of these programmes, including setting up and supporting meetings of staff, project teams and committees. I\'ll be providing a superb customer service, particularly via email, telephone and enquiries submitted through the MyAdvanceHE portal. I\'ll maintain records within D365 CRM and support system enhancement, raise purchase quotes, sales invoices and refund requests to time, cost and quality via systems such as Business Central, modify intranet/website content and upload documents to web-based forums. I’ll also support the use of our virtual learning environment in relation to delivery management and maintain and support the continuous improvement of systems and procedures which enable the efficient running of our organisation.
EDUCATION
Newcastle College
Chartered Institute of Marketing (CIM): Professional Certificate in Marketing (Level 4)
Newcastle College
Chartered Institute of Marketing (CIM): Professional Diploma in Marketing (Level 6)
Newcastle College
Chartered Institute of Marketing (CIM): Introductory Certificate in Marketing
20|20 Business Insight
Association of Project Management (APM): Introductory Certificate in Project Management
Gateshead College
London Chamber of Commerce Secretarial Course
Northumbria University
B/TEC (HNC) Higher National Certificate in Business
Whickham Comprehensive School
High School
Gateshead College
B/TEC (ONC) National Certificate in Business & Finance
SKILLS
ABOUT JANICE LOWRY
Experienced project and events professional with a strong background in administrative support, project tracking, stakeholder communication, and continuous improvement. Proven ability to manage multiple complex projects and provide strategic and operational support across sectors. Adept in Microsoft Office, risk and issue tracking, and supporting delivery teams through high-quality documentation, coordination, and reporting. Recognised for initiative, professionalism, and meticulous attention to detail in fast-paced environments.
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