Janice Hill

Experience

1. Multifamily Implementation Manager

   Northland

   Dec 2023 — Present · Newton, MA, US

   Collaborates on cross-departmental initiatives (with IT, Legal, Asset Management and Revenue)to implement new resources, tools, and policies for the Multifamily teams.• Research and evaluate industry-specific software and platforms to streamline on-site proceduresand elevate the prospect, applicant, resident experience throughout the customer lifecycle.• Manage the change cycle for the Multifamily teams through consistent, clear communication inaddition to providing coaching on change management.• Act as a liaison between internal and external stakeholders as an advocate for business needs,including vendor management while implementing new technologies or processes.• Collect, measure, and analyze data to support impact assessment and storytelling to advanceinternal learning and improvement.• Schedule and facilitate meetings to assist with project expectations and outcomes.• Coordinate all training material updates in collaboration with the Training Department.• Assist with acquisitions and dispositions as needed.

Education

• UMass Boston

  Bachelor