Janice Casey
Operations Customer Service @OMNIO
Cheshire West and Chester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2012 — Present
Operations Customer Service @OMNIO
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EDUCATION
1991 — 1993
West Cheshire College
n/a, Business Administration
1986 — 1991
Hawarden High School
9 GCSE passes including Maths, English, History and French
SKILLS
Problem SolvingOperations ManagementPerformance ManagementCrmCustomer ServiceVendor ManagementBusiness Process ImprovementCall CenterCredit CardsCoachingCall CentersBankingRisk ManagementTeam ManagementManagementCustomer SatisfactionPeople ManagementRelationship ManagementLeadershipProcess ImprovementTime ManagementCustomer Experience
ABOUT JANICE CASEY
Over 25 years of people management experience.Leader of high performing teams.Efficiently manages multiple tasks and works to deadlines.Develops people - drives performance and delivers results.Manages 2nd line operational support, Fraud and Disputes and L1 Technical support
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