Janhavi Patel

Food Service Supervisor @Tim Hortons

Kitchener, ON, CA

Delivered outstanding customer service, ensuring guest satisfaction and resolving concerns in a timely, professional manner.• Trained, coached, and supported a diverse team of 12+ employees, fostering collaboration and high performance in a busy retail environment.• Managed inventory, cash handling, and daily reconciliation, ensuring compliance with company policies and financial accuracy.• Promoted digital ordering platforms and loyalty programs, helping customers adopt technology for a smoother experience.• Handled operational duties including opening and closing the store, shift scheduling, and following safety and compliance guidelines.• Built strong customer relationships by engaging in friendly, solution-focused conversations to identify and fulfill their needs.