Janhavi Singh
Cloud & Application Support Analyst | 3+ Years in SaaS, Fintech & Enterprise Support | Projects: Google Pay, Sovos, Hershey’s
- Role
- Sw App Cloud Tech Support Analyst at Accenture
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Janhavi Singh
Cloud & Application Support Analyst with 3+ years of experience in SaaS, fintech, and enterprise application environments, combining strong client-handling skills from my sales background with hands-on technical expertise in AWS, Azure, and IT Service Management.I’ve delivered L1–L2 technical support, incident management, and deployment assistance for high-profile projects at Accenture, including Google Pay, Sovos, and Hershey’s. Skilled in ServiceNow, Jira, and SQL (basic) with a strong focus on SLA-driven issue resolution and root cause analysis.
Experience
Sw App Cloud Tech Support Analyst
Aug 2024 — Present
Sovos – SW/App/Cloud Tech Support: AWS app troubleshooting, log analysis, deploymentsHershey’s – Azure application support, patch management, production releases.
Education
University of Lucknow
b.com, Business/Commerce, General
2017 — 2019
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