Jan Gersl
Director of Software Engineering | Building the digital backbone of global service operations & commercial performance
- Role
- Director of Software Engineering at Thermo Fisher Scientific
- Location
- Carlsbad, CA, US
- LinkedIn followers
- 500 followers
About Jan Gersl
I lead software engineering at the intersection of software, hardware, and business, currently building the digital backbone of global service in the biotech space. My work spans remote service infrastructure, digital serviceability in product design, and commercial platforms that turn service into a scalable, revenue-generating function. I build high-performing engineering organizations that deliver product-grade user experience and simplicity in complex, real-world systems, raising the bar for software that directly impacts operations, uptime, and performance. I operate across organizational boundaries to drive company-level impact.
Experience
Director of Software Engineering
Nov 2021 — Present · Carlsbad, CA, US
The role is set in a highly matrixed organization, spans from technical to business aspects, and the success is based on close collaboration with a dozen of IT and R&D teams across 4 divisions to unify service digital experience and define the instrument IoT capabilities delivering more uptime and better customer experience with service.Created a service platform for qPCR instruments generating $2M annually in efficiency gains with full fleet visibility into the operations.Running a remote support solution serving 17k customer interactions annually, having profound impact on service speed and customer satisfaction.Designed a digital service ecosystem covering the full journey from new product design, through connectivity strategy, to actual (field) remote support leveraging digital twin - combined CRM, ERP and IoT data to create valuable service insights available to the end users through multiple channels.I’ve consolidated our digital service tools portfolio and data sources to improve security and quality, accelerate innovation, and make our colleagues\' jobs more enjoyable. This includes uptime monitoring, business performance dashboards, and enables data-driven prioritization.Pioneered eCommerce solutions for the best customer UX on high-volume low-value transactions.
Education
ESI International
Managing Projects
2015
The Ken Blanchard Companies
Situational Leadership II
2011
Garnett & Simpson
Influencing Skills
2016
Brno University of Technology
Ing. (Master's degree), Computer Science: Graphics and Multimedia
2006 — 2008
Brno University of Technology
Bc. (Bachelor's degree), Information Technology
2003 — 2006
Skills
- Common Sense
- Customer Oriented
- C++
- Agile Methodologies
- Management
- Software Development
- Design Patterns
- Foreign Languages
- Clearcase
- Agile
- Communication Skills
- Subversion
- C#
- Oop
- Graphic Design
- Negotiation
- People Management
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