Jane Webb
User Researcher Consultant @Kainos
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WORK HISTORY
User Researcher Consultant @Kainos
GB
Working in agile delivery teams within digital transformation projects in the healthcare sector.Responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. Acting as an advocate for needs-based design, design thinking and service design. Coaching others in design research. Designing and delivering both generative and evaluative user research to support design decisions for the replatforming of the NHS Directory of Services for Urgent and Emergency Care.
EDUCATION
Chalmers University of Technology
Licentiate degree (lic. phil.), Technology Management and Economics
The University of Edinburgh
Master of Arts (M.A.), American Studies
Stockholm University
Master of Science - MSc, Social Anthropology
SKILLS
ABOUT JANE WEBB
For more than 15 years I’ve been working at the intersection of research and strategy across government, financial services and academia. My career has taken me from developing tax policy at HMRC through researching innovation partnerships in Sweden to leading user research that shapes the digital services that underpin policy, regulatory compliance and business strategy in government, healthcare and financial services.I have degrees in Technology Management and in Social Anthropology. I thrive in roles fostering partnership for collective action on complex challenges, where research insights set the team\'s direction.
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