Janette Maldonado
Operations Specialist | Analytical Mindset | Process-Driven | Strategic Thinker | Transforming Data into Strategic Solutions
- Role
- Operations Manager at U.S. Soccer Federation
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Jan 2022 — Present
Spearheaded logistics, budgeting, and project management for U.S. Soccer Federation, driving organizational success.• Defined departmental goals and established key performance metrics to ensure high-value online courses and events.• Orchestrated a high-performing team, overseeing onboarding, professional development, and performance coaching.• Streamlined customer service operations, reducing response times, paving the way for the organization’s first centralized customer service department.• Redesigned course development process for referee licensing, delivering courses to state committees ahead of schedule while adding a new license and 2 additional courses.
Education
University of Illinois at Chicago
Masters of Education
Concordia University-Wisconsin
Bachelor of Arts
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