Janette M.

About Janette M.

High performing leader through development, demonstration, and management of associates to achieve and exceed performance and behavior expectations• Bilingual (Spanish) financial service professional with experience in financial analysis, compliance, risk mitigation strategies, team management and customer experience• Foster effective teamwork through strategic thinking, while driving balanced performance in sales, customer service, and operations. Proven track record of matrix management and ability to influence and leverage resources across teams without direct accountability to accomplish goals• Top performer in offering all financial products and services to both consumer and small business customers. Generating sales leads through community outreach activities and developing business partners, while building internal relationships. Fostering a deep community rapport and partnership between Wells Fargo Bank and the community • Providing coaching support to managers and team members as they develop new skills to excel in delivering exceptional customer experience, sales and operational excellence.• Observing on-the-job behaviors with team members and managers to identify developmental opportunities which can be addressed through program facilitation to meet business objectives.• Supporting ongoing changes and provide training support on both maintenance of learning programs as well as enhancements and changes to our programs.• Support growth and acquisition for the bank through key internal partnerships across multiple business channels; gaining access to decision makers of companies, colleges/universities, government entities.

Experience

1. Branch Manager Vice President at Jp Morgan Chase & Co

   JPMorganChase

   Jul 2025 — Present · Scranton, PA, US