Janet S. W.

About Janet S. W.

Customer-facing senior client manager with effective C-level communication skills with 10+ years of experience. Experience includes contract negotiation and renewal, I\'ve honed my skills in driving client engagement and product usage and adoption and fostering robust relationships across both mid-market and enterprise levels. My approach combines data-driven insight with a deep empathy for customer goals, resulting in consistent retention, expansion, and advocacy outcomes.Data-oriented with capital raising, lending/credit, corporate FP & A experience and a passion for financial education and technology. I\'m passionate about leveraging data-driven insights and problem-solving skills to create innovative customer service solutions. Throughout my career I continue to look for opportunities, look for impact, and look for mission. I thrive in collaborative, fast-moving environments where listening, problem-solving, and partnership turn technology into true advantage.

Experience

1. Client Services Director

   Rpx Corporation

   Oct 2017 — Present · Washington, DC, US

   RPX is the leading advisor to growing technology companies on managing patent risk. RPX solutions include defensive patent buying, acquisition syndication, patent intelligence software, litigation insurance and advisory services.• Lead the client relationship from first year through year over year renewals. Develop a strategic partnership role in helping our clients respond appropriately to their patent risk. Exceeding YTY sales. • Retain and grow existing customers. Manage Coverage Construction / Service Review for B2B technology contracts. Increased account revenues and successfully renewed over 90% of customer contracts.• Responsible for the successful onboarding for the client. Ensure successful customer experience and value-add. • Communicate a joint value proposition for using the Company\'s products and services. Create and maximize revenue opportunities with the RPX corporate relationships across all businesses driving deliverables within the organization.• Leverage RPX resources across the organization and facilitate communication among the corporate account team to service and enhance their relationships.• Project manager collaborating with our product and risk management teams to improve the customer experience.• Advise the core service team on new revenue opportunities and contract renewal discussions.• Effectively communicate with C-level and internal cross-functional groups to deliver solutions in an ambiguous, fast-paced environment.Manager, October 2017-January 2019Senior Manager, January 2019- January 2021Director, January 2021

Education

• Georgetown University McDonough School of Business

  Finance

Skills

• Investments
• Strategic Financial Planning
• Financial Analysis
• Financial Modeling
• Strategic Partnerships
• Strategic Planning
• Financial Advisory
• Account Management
• Valuation
• Portfolio Management
• Sales
• Finance
• Community Outreach
• Investment Banking
• Financial Services
• Crm
• Research
• Strategy
• Business Development
• Management
• Financial Reporting
• Business Planning
• Investment Strategies
• Alternative Investments
• Capital Markets
• Event Planning
• Nonprofits
• New Business Development
• Small Business
• Process Improvement
• Equities
• Corporate Finance
• Leadership
• Risk Management
• Asset Management