Janet Burke
Software Consultant @National Public Safety Group
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WORK HISTORY
Software Consultant @National Public Safety Group
NC, US
Serve as a subject matter expert and consultant for public safety agencies implementing and optimizing Records Management, Jail Management, and Mobile Field Reporting software solutions. Leverage 19+ years of public safety software experience to guide agencies through software selection, implementation, and optimization processes. Additionally manage company Salesforce CRM system as administrator.Provide expert consulting services to law enforcement and corrections agencies nationwideServe as subject matter expert (SME) in Records Management, Jail Management, and Mobile Field Reporting systemsAnalyze agency workflows and business processes to recommend optimal software solutionsAssist agencies with software selection, RFP development, and vendor evaluationDeliver software training customized to agency-specific workflows and operational needsConduct software testing and quality assurance for client implementationsSupport agencies transitioning from legacy systems to modern public safety platformsProvide ongoing support and optimization recommendations for existing software deploymentsAdminister and maintain company Salesforce CRM system including user management, customizations, and reportingCreate and manage Salesforce workflows, dashboards, and automation to improve business processes
EDUCATION
Eastern Florida State College
Associate's degree, Psychology
Forsyth Technical Community College
A.S. Degree, Information Systems
Merritt Island High School
HS Diploma, College Prep
ABOUT JANET BURKE
Most software implementations have a project plan. What they don\'t always have is someone…
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