Janet Fermo
Director Customer Care & Sales
- Role
- Director Customer Care at Dival Safety Equipment, Inc
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Janet Fermo
Accomplished Sales, Operations & Customer Service Leader with 20 years of progressive leadership experience managing multi-billion dollar territories. Consistently exceeding sales goals and key metrics in driving revenue. Always a lead person in developing & driving strategic direction, market analysis, process improvement, organizational change & contributing to long term improvements to the organization to stay the market leader. Industry Experience:IT/Technology, Medical, Advertising, Manufacturing/SafetyFunctional Experience:Leadership, Operations, Customer Experience, Sales & Marketing Management, Training, Business Development, Account Management Processes, & Sales Training Specialties: Leadership in Sales, Customer Service & Marketing Management* Google Advanced Fundamentals Certified* Google Advanced Search Certified* Sales Training Certificate* New business Development* Green Belt in Six Sigma* Organizational Development certificate* Talent Acquisition* Driving High Performance Culture certificate* Strategic Planning* Managing Change certificate* Project Management* Building Pricing Structures and Rebate Management* Developing Go-To-Market Strategies* Financial Analysis* Creating & Managing Budgets* Market Analysis & Development* Emotional Intelligence* Disc personality assessments
Experience
Director Customer Care
Sep 2023 — Present · Buffalo, NY, US
Devoted to the safety of your employees and committed to the bottom line of our partners! Our products and services are Personal Protective Equipment, Asbestos, Mold, Lead & Restoration Equipment, Safety Events & Training Services, Fire Fighting Equipment, First Aid & Emergency Response, Gas Detection, Traffic Work Zone Safety, Utility & Lineman Equipment, Shoemobile, Embroidery & Silk Screening, Vending Solutions, First Aid Cabinet Service, Equipment Rental, Fire Extinguisher Service.
Education
University at Buffalo
Master of Business Administration - MBA
2005
University at Buffalo
B.S. Business Administration, Business Management, Marketing & Human Resources
1998 — 2003
Skills
- Coaching
- Digital Media
- Marketing Strategy
- Account Management
- Change Management
- Program Management
- Solution Selling
- Business Planning
- Operations Management
- Direct Sales
- Negotiation
- Market Analysis
- Sales
- Strategy
- Product Marketing
- Sales Presentations
- Organizational Development
- Salesforce.com
- B2b
- Budgets
- Recruiting
- Sales Process
- Staff Development
- Strategic Planning
- Advertising
- Training
- Customer Satisfaction
- New Business Development
- Sales Operations
- Customer Retention
- Product Development
- Lead Generation
- Team Leadership
- Business Development
- Financial Analysis
- Human Resources
- Sales Management
- Market Development
- Leadership
- Talent Management
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